The role is accountable for ensuring customer satisfaction through high-quality service delivery and precise communication
Job Summary
The role is accountable for ensuring customer satisfaction through high-quality service delivery and precise communication.
Candidates must manage the end-to-end service operations including safety compliance, cost control, and optimized routing for planned maintenance visits.
The position requires leading a team of technicians by defining performance objectives, managing workload balancing, and overseeing hiring processes.
Matching Summary
The role is accountable for ensuring customer satisfaction through high-quality service delivery and precise communication.
Skills & Requirements
Must-have
Customer relationship management
Equipment safety and performance
Sales lead volume processing
Field operations cost control
Technician performance management
Planned maintenance scheduling
Nice-to-have
Innovative collaborative working culture
Employee engagement participation
Sustainability integral practice
Ethical business practices
Career and personal goal achievement
Key Requirements
Experience in service operations management
Leadership skills for technician teams
Knowledge of local regulations and safety standards
Ability to resolve customer complaints effectively