As a technical resource technician, you will interact with and support users with their various IT issues, both at the service desk and throughout the building
Job Summary
As a technical resource technician, you will interact with and support users with their various IT issues, both at the service desk and throughout the building.
You will be responsible for receiving and processing user requests for service, incidents, or information, aiming for first-contact resolution.
Key duties include installing and maintaining hardware and software, managing user accounts, and updating the Configuration Management Database.
Matching Summary
As a technical resource technician, you will interact with and support users with their various IT issues, both at the service desk and throughout the building.
Skills & Requirements
Must-have
Support users in various issues
Handle service requests and incidents
Install and maintain software
Manage user access accounts
Maintain CMDB and inventory
Nice-to-have
Assist with videoconference rooms
Participate in collective work
Train other technicians
Key Requirements
DEC or AEC in IT, electronics, or network installation