Coordinator, Application Support

Joliet Junior College

Joliet, Illinois, United States
Base: $27.33 - $28.97 hourly; bonus/equity: not sp...
Associate degree in it or related field
Experience providing user technical support
Strong customer service and communication skills

Salary

Base: $27.33 - $28.97 hourly; Bonus/Equity: Not specified; Benefits: Full time benefits available per TOSSC-AFT Local 604 union agreement

Skills & Requirements

Must-have

  • Associate degree in IT or related field
  • Experience providing user technical support
  • Strong customer service and communication skills
  • Ability to develop knowledge base articles
  • Experience with enterprise applications like Workday

Nice-to-have

  • Previous higher education sector experience
  • Ellucian Colleague and/or Workday ERP expertise
  • Programming skills for integration and automation
  • English and Spanish verbal and written proficiency
  • Demonstrated multicultural competence

Key Requirements

  • Associate degree in Information Technology
  • User support experience resolving technical issues
  • Commitment to core values of respect and inclusion

Work Rights

Not specified

Tailored Resume

Cover Letter