NTT DATA is seeking a Cross Technology Managed Services Engineer (L1) to provide first-line support for clients' IT infrastructure, ensuring operational efficiency and optimal client experiences. The role requires entry-level experience in troubleshooting across various technology domains and emphasizes a client-centric approach
Job Summary
You will serve as the first point of contact for clients, ensuring their IT infrastructure remains operational with zero missed SLA conditions.
The role requires proactive monitoring of client systems across two or more technology domains such as Cloud, Security, Networking, Applications, or Collaboration.
NTT DATA is a global leader serving 75% of the Fortune Global 100, offering a diverse workplace where you can grow and thrive.
Matching Summary
Match Score: 85
NTT DATA is seeking a Cross Technology Managed Services Engineer (L1) to provide first-line support for clients' IT infrastructure, ensuring operational efficiency and optimal client experiences. The role requires entry-level experience in troubleshooting across various technology domains and emphasizes a client-centric approach.
Skills & Requirements
Must-have
Entry-level troubleshooting experience
Knowledge of ITIL processes
Proficiency with ITSM tools
Understanding of security and networking
Ability to work across cultures
Nice-to-have
Positive outlook in pressurized environments
Active listening techniques
Willingness to work longer hours
Experience creating knowledge articles
Disaster recovery testing participation
Key Requirements
Bachelor's degree in IT or Computing
Entry-level experience in ICT organization
Basic knowledge of management agents and redundancy concepts