Product Support Specialist -ecommerce

Crystallakebank

Australia
Not specified; on-call allowance pyid for preferre...
Fully remote
Prior technical troubleshooting expertise
Strong knowledge in payment gateway
Experience with card issuer or fintech
This role involves supporting business banking customers with innovative online acquiring solutions and payment products

Job Summary

  • This role involves supporting business banking customers with innovative online acquiring solutions and payment products.
  • The team offers a rotating roster between 7am and 7pm Monday to Sunday with an optional on-call allowance.
  • Candidates must possess strong technical troubleshooting skills specifically within payment gateways and APIs.

Matching Summary

This role involves supporting business banking customers with innovative online acquiring solutions and payment products.

Salary

Not specified; On-call allowance paid for preferred participation; Flexible work arrangements offered

Skills & Requirements

Must-have

  • Prior technical troubleshooting expertise
  • Strong knowledge in payment gateway
  • Experience with card issuer or fintech
  • Ability to work rotating roster evenings weekends
  • High volume inquiries across multiple channels

Nice-to-have

  • Passion for finding customer solutions
  • Excellent communication skills
  • Risk mindset and proactive identification
  • Flexible to work from home or offices
  • Quick learning of new technologies

Key Requirements

  • 12 Month fixed term opportunity
  • Experience with financial institution or enterprise software
  • No specific degree mentioned but experience required

Work Rights

Not specified

Tailored Resume

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