Technical Support Specialist

Etix

Morrisville, NC, United States
On-site
Resolve internal tech support tickets
Construct oracle sql and postgresql queries
Manage integrations with saas tools
Etix is seeking a proactive Technical Support Specialist to resolve internal tech tickets and manage system integrations across the organization

Job Summary

  • Etix is seeking a proactive Technical Support Specialist to resolve internal tech tickets and manage system integrations across the organization.
  • The role requires constructing database queries using Oracle SQL and PostgreSQL while supporting client connections to the Etix API.
  • Employees benefit from competitive healthcare, 401k retirement planning, and a hybrid work schedule requiring four days in the Morrisville office.

Matching Summary

Etix is seeking a proactive Technical Support Specialist to resolve internal tech tickets and manage system integrations across the organization.

Skills & Requirements

Must-have

  • Resolve internal tech support tickets
  • Construct Oracle SQL and PostgreSQL queries
  • Manage integrations with SaaS tools
  • Troubleshoot corporate equipment
  • Participate in on-call rotation

Nice-to-have

  • Detail-oriented and methodical execution
  • Stay calm under pressure
  • Innovative problem-solving skills
  • Clear professional communication
  • Ability to manage multiple tasks simultaneously

Key Requirements

  • Comfort learning Jira, SQL, and Jenkins
  • Experience with Mac and PC hardware troubleshooting
  • No sponsorship or H1B situations accommodated
  • Relocation not available for this position

Work Rights

Not specified

Tailored Resume

Cover Letter