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Workday is seeking a Technical Support Delivery Analyst to join their Customer Support team in Pune, India. The role requires a minimum of four years in SaaS software support or customer support, focusing on Human Capital Management cases, with a commitment to providing exceptional service and problem-solving.
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Job Summary
Our customers rely on our team all over the world, so our Customer Support teams participate in a regional shift pattern to achieve 365-day / 24x7 coverage.
The Workday Application Support Team is passionate about Customer service, innovation and excellence.
In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.
Matching Summary
Match Score: 75
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Workday is seeking a Technical Support Delivery Analyst to join their Customer Support team in Pune, India. The role requires a minimum of four years in SaaS software support or customer support, focusing on Human Capital Management cases, with a commitment to providing exceptional service and problem-solving.
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Skills & Requirements
Must-have
SaaS software support
Customer Support experience
Human Capital Management cases
log reading and analysis
Talent Management solutions
24x7 coverage
regional shift pattern
Nice-to-have
curious minds
courageous collaborators
sun-drenched optimism
adaptability
passion
empathy
shared enthusiasm
Key Requirements
4+ years SaaS software support
4+ years Customer Support experience
evidence-based troubleshooting experience
log reading and analysis skill
support Talent Management solutions
engage and coordinate multiple teams
resilience when faced with tight resolution timeframes