Sr. Customer Experience Specialist - Medtech

Johnson & Johnson MedTech

Santa Clara, California, United States of America
$91,000.00 - $147,200.00; not specified; not speci...
5d onsite
Customer experience specialist
Johnson & johnson institute
Onsite support coordination
Serve as the face of the facility and the operational heartbeat behind more than 300+ high-impact events annually, partnering closely with support services and internal business partners

Job Summary

  • Serve as the face of the facility and the operational heartbeat behind more than 300+ high-impact events annually, partnering closely with support services and internal business partners.
  • Orchestrate and direct onsite support teams, ensuring an exceptional customer journey for guests, HCPs, Sales Consultants, and internal partners.
  • Drive innovation in catering, customer touchpoints, signage, communication, and surveys to elevate the guest experience.

Matching Summary

Serve as the face of the facility and the operational heartbeat behind more than 300+ high-impact events annually, partnering closely with support services and internal business partners.

Salary

$91,000.00 - $147,200.00; Not specified; Not specified

Skills & Requirements

Must-have

  • Customer Experience Specialist
  • Johnson & Johnson Institute
  • Onsite support coordination
  • Front-desk operations
  • SharePoint site management
  • Event planning support

Nice-to-have

  • Hospitality-driven mindset
  • Proactive problem-solving
  • Cross-functional collaboration
  • Service excellence
  • Continuous improvement

Key Requirements

  • High School diploma required
  • Bachelors degree strongly preferred
  • At least two years of business experience
  • Customer service and/or event management experience
  • Event planning and execution experience strongly preferred
  • Proficiency in MS Office Suite and SharePoint
  • Flexibility for varied work hours

Work Rights

Not specified

Tailored Resume

Cover Letter