Etic, Oci Technical Support Engineer - Manager

PwC UK

Cairo, Egypt
L2/l3 cloud support
Itil incident management
Itil problem management
This role will be responsible for delivering advanced cloud services and ensuring operational excellence across multiple client environments

Job Summary

  • This role will be responsible for delivering advanced cloud services and ensuring operational excellence across multiple client environments.
  • Lead root cause analysis for critical incidents and implement corrective actions to prevent recurrence.
  • Identify opportunities for improving service delivery and performance, using metrics and reporting to measure success and propose enhancements to cloud operations and processes.

Matching Summary

This role will be responsible for delivering advanced cloud services and ensuring operational excellence across multiple client environments.

Skills & Requirements

Must-have

  • L2/L3 cloud support
  • ITIL incident management
  • ITIL problem management
  • ITIL change management
  • Cloud services operational excellence
  • Root cause analysis
  • Proactive monitoring

Nice-to-have

  • Excellent customer service
  • Strong ownership and accountability
  • Intellectual curiosity
  • Embracing change
  • Inclusion

Key Requirements

  • 7+ years in cloud environments
  • Proven incident, problem, and change management
  • Hands-on IaaS and PaaS experience
  • ITIL certifications
  • Cloud certifications required
  • Bachelor's degree in Computer Science or IT

Work Rights

Not specified

Tailored Resume

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