Senior Delivery Manager

Backbone Software Inc

Jordan
On-site
Executive level engagement
Customer success and satisfaction
Strategic partner with sales team
As a Senior Delivery Manager, you will be responsible for supervising the best-in-class delivery service with some of the top customers

Job Summary

  • As a Senior Delivery Manager, you will be responsible for supervising the best-in-class delivery service with some of the top customers.
  • You will engage the customer at the executive level, presenting our delivery strategy and supporting the larger Customer Success Team in creating new opportunities.
  • This role may require 20-30% travel to client locations, sometimes on short notice, to address needs and provide hands-on support.

Matching Summary

As a Senior Delivery Manager, you will be responsible for supervising the best-in-class delivery service with some of the top customers.

Skills & Requirements

Must-have

  • executive level engagement
  • customer success and satisfaction
  • strategic partner with Sales Team
  • align delivery strategy with technical implementation
  • Trusted Advisor for cross / up sell
  • client and internal escalation point

Nice-to-have

  • process improvement expert
  • hands-on support provider

Key Requirements

  • +8 years experience
  • Solid experience in financial sector
  • Managed multiple projects and multiple teams
  • Startup / scaleup environment experience
  • Total budget management above 1.6 Mn
  • Managed a programme
  • Agile coach experience
  • Managed commercial responsibilities
  • Bachelor's degree or higher
  • English and local language proficiency

Work Rights

Not specified

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