It Service Desk Analyst

Crane Company

Twinsburg, OH, US
Fully remote
2-4 years it support experience
Windows os and microsoft office suite knowledge
Active directory user account management
This role supports the nuclear business unit following the acquisition of Reuter-Stokes, focusing on precise radiation measurement and reactor monitoring solutions

Job Summary

  • This role supports the nuclear business unit following the acquisition of Reuter-Stokes, focusing on precise radiation measurement and reactor monitoring solutions.
  • The analyst will provide day-to-day technology operations support including end-user assistance, system access management, and troubleshooting for approximately 170 associates.
  • Candidates must demonstrate high integrity and alignment with Crane's core values while collaborating with the IT Manager to ensure technical infrastructure operational excellence.

Matching Summary

Match Score: 85

This role supports the nuclear business unit following the acquisition of Reuter-Stokes, focusing on precise radiation measurement and reactor monitoring solutions.

Skills & Requirements

Must-have

  • 2-4 years IT support experience
  • Windows OS and Microsoft Office Suite knowledge
  • Active Directory user account management
  • Ticketing system experience like FreshService or Jira
  • Hardware and network troubleshooting skills

Nice-to-have

  • Manufacturing or industrial environment background
  • Proactive mindset and hands-on approach
  • Experience with kaizen activities
  • Strong communication and problem-solving skills
  • Ability to work independently in fast-paced environments

Key Requirements

  • Associate or Bachelor's degree in IT or Computer Science
  • Minimum 2-4 years of IT support experience
  • IT certifications (CompTIA A+, ITIL, Microsoft) preferred

Work Rights

Not specified

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