Lead Business Architect-pega

Unisys UK

Pega business architect certification cpba
10+ years pega business architecture experience
Pega customer service implementation leadership
The role is responsible for leading business architecture and value-driven design for Pega-based Customer Service solutions

Job Summary

  • The role is responsible for leading business architecture and value-driven design for Pega-based Customer Service solutions.
  • Success requires defining clear case types, service intents, and journeys that are easily consumable by delivery teams.
  • The position involves bridging business, policy, and technology to ensure regulatory requirements are translated into implementable Pega designs.

Matching Summary

The role is responsible for leading business architecture and value-driven design for Pega-based Customer Service solutions.

Skills & Requirements

Must-have

  • Pega Business Architect certification CPBA
  • 10+ years Pega business architecture experience
  • Pega Customer Service implementation leadership
  • Case lifecycle and service intent modeling
  • DCO and Inception workshop facilitation

Nice-to-have

  • Government or regulated industry background
  • Strong stakeholder engagement skills
  • Accessibility and privacy compliance knowledge
  • Collaborative mindset with technical leads

Key Requirements

  • Pega Business Architect (CPBA) certification required
  • Minimum 10 years of Pega business architecture experience
  • Proven leadership in end-to-end Pega Customer Service implementations

Work Rights

Not specified

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