Manager, Technical Support Engineering – Workday Platform

Workday

Not specified; not specified; not specified
Fully remote
Workday prism analytics expertise
People analytics platform knowledge
Sql and python data analysis skills
This role involves leading a high-performing global team of analytics support engineers to deliver world-class support to Workday customers

Job Summary

  • This role involves leading a high-performing global team of analytics support engineers to deliver world-class support to Workday customers.
  • Candidates must possess deep technical expertise in Workday Analytics tools including Report Writer, Prism, and People Analytics.
  • The position requires balancing people leadership with technical execution while participating in a 24x7 on-call rotation.

Matching Summary

This role involves leading a high-performing global team of analytics support engineers to deliver world-class support to Workday customers.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Workday Prism Analytics expertise
  • People Analytics platform knowledge
  • SQL and Python data analysis skills
  • Distributed systems troubleshooting
  • 24x7 on-call rotation management
  • Log analysis and root cause investigation

Nice-to-have

  • Experience with Jupyter Notebooks
  • Strong customer satisfaction focus
  • Inclusive collaborative culture builder
  • Strategic roadmap influence capability
  • Post-mortem and resilience planning

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • 6+ years experience in technical support or analytics
  • 2+ years leading technical teams
  • Proven ability to manage global support operations

Work Rights

Not specified

Tailored Resume

Cover Letter