Service Advisor

Suburban Subaru

MI, United States
On-site
Customer-focused communication
Document vehicle issues accurately
Prepare repair orders and estimates
Suburban Subaru is seeking a customer-focused and organized Service Advisor to enhance their service team. The role involves facilitating communication between customers and technicians, accurately documenting vehicle issues, and ensuring a positive service experience. Candidates with a strong customer service background and automotive knowledge are preferred

Job Summary

  • Serve as the link between customers and the service team, identifying vehicle concerns and recommending services.
  • Prepare repair orders, estimates, and service documentation with accuracy, while verifying warranty coverage.
  • Maintain accurate customer records and support a professional, customer-first service lane experience.

Matching Summary

Match Score: 85

Suburban Subaru is seeking a customer-focused and organized Service Advisor to enhance their service team. The role involves facilitating communication between customers and technicians, accurately documenting vehicle issues, and ensuring a positive service experience. Candidates with a strong customer service background and automotive knowledge are preferred.

Skills & Requirements

Must-have

  • customer-focused communication
  • document vehicle issues accurately
  • prepare repair orders and estimates
  • verify warranty coverage
  • maintain accurate customer records

Nice-to-have

  • build customer relationships
  • stay organized in fast-paced environment
  • team-oriented mindset

Key Requirements

  • Previous Service Advisor experience preferred
  • Prior automotive technician experience is a plus
  • Strong customer service and relationship-building skills
  • Clear communication skills and professional presence
  • Basic mechanical understanding of automotive systems
  • Valid driver’s license and acceptable driving record

Work Rights

Not specified

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