Customer Support Officer

Early Start Australia

West Perth, WA, Australia
On-site
De-escalating challenging customer interactions
Navigating multiple systems
Fast-paced call centre environment
Early Start Australia is seeking a Customer Support Officer in West Perth, WA, who excels in delivering exceptional customer experiences. The role demands strong interpersonal skills, problem-solving abilities, and experience in fast-paced environments, with a focus on resolving customer queries and managing appointments

Job Summary

  • As a Customer Service Officer, you’ll be the first point of contact for our valued customers, scheduling appointments, resolving queries, de-escalating challenging situations and ensuring every interaction leaves a positive impression.
  • You will actively seek to understand customer needs during inbound calls and proactively engage with customers to schedule appointments, processing detailed information consistently and accurately.
  • Enjoy employee benefits such as work-life balance, no weekends, access to purchase additional leave, discounted health insurance, car leasing packages, and paid parental leave.

Matching Summary

Match Score: 85

Early Start Australia is seeking a Customer Support Officer in West Perth, WA, who excels in delivering exceptional customer experiences. The role demands strong interpersonal skills, problem-solving abilities, and experience in fast-paced environments, with a focus on resolving customer queries and managing appointments.

Skills & Requirements

Must-have

  • de-escalating challenging customer interactions
  • navigating multiple systems
  • fast-paced call centre environment
  • working with KPIs and performance targets
  • understanding customer needs
  • processing detailed information accurately

Nice-to-have

  • genuine empathy for people
  • collaborative team player
  • exceptional attention to detail
  • resilience and professionalism under pressure
  • adaptability to changing environments

Key Requirements

  • Proven experience in de-escalating tense interactions
  • Familiarity with CRMs and customer databases
  • Background in complex call centre or fast-paced retail
  • Experience working with KPIs and performance targets
  • NDIS Worker Screen Check
  • National Police Check

Work Rights

Not specified

Tailored Resume

Cover Letter