Customer Support Consultant

8

Richmond, Australia
Hybrid
1+ years corporate call centre experience
Strong technical proficiency with multiple systems
Empathetic and professional customer communication
This role serves as the front-line customer service interface for REA Group's customers, consumers, and internal stakeholders

Job Summary

  • This role serves as the front-line customer service interface for REA Group's customers, consumers, and internal stakeholders.
  • The team is dedicated to delivering great customer experiences by resolving issues via phone, email, and web chat in a timely manner.
  • Employees enjoy a hybrid work model, flexible leave options, and opportunities to participate in Hackdays to bring big ideas to life.

Matching Summary

This role serves as the front-line customer service interface for REA Group's customers, consumers, and internal stakeholders.

Skills & Requirements

Must-have

  • 1+ years corporate call centre experience
  • Strong technical proficiency with multiple systems
  • Empathetic and professional customer communication

Nice-to-have

  • Experience with Zendesk, Slack, or Salesforce
  • Background in real estate leasing or property management
  • Proven ability to drive continuous improvement

Key Requirements

  • 1+ years experience in fast-paced corporate or call centre environment
  • Demonstrated resilience and accountability for customer experience
  • Growth mindset with enthusiasm for learning

Work Rights

Not specified

Tailored Resume

Cover Letter