Not specified; not specified; competitive benefits...
3+ years incident triage experience
Amex gbt ecosystem expertise
Hotel pos/gds platform knowledge
This role is essential to driving operational excellence and revenue protection across hotel services
Job Summary
This role is essential to driving operational excellence and revenue protection across hotel services.
The company offers flexible home working options, competitive benefits, and access to over 20,000 learning courses.
Candidates are expected to execute incident triage assessments and route cases based on defined protocols while collaborating with technical and operations teams.
Matching Summary
This role is essential to driving operational excellence and revenue protection across hotel services.
Salary
Not specified; Not specified; Competitive benefits including health insurance and retirement programs
Skills & Requirements
Must-have
3+ years incident triage experience
Amex GBT ecosystem expertise
Hotel POS/GDS platform knowledge
Strong analytical problem-solving skills
Fast-paced environment adaptability
Nice-to-have
Strategic thinking capabilities
Collaborative team mindset
Quick learner with will-to-win attitude
Comfortable with ambiguity in new teams
Continuous improvement initiative contribution
Key Requirements
3+ years experience in incident triage or case management
Demonstrated expertise with Amex GBT hotel ecosystem