Payment Gateway Specialist (rotational Shifts)

Bankstcharles

Northampton, United Kingdom
Hybrid
Customer service expectations
Payment gateway products
Ecommerce transaction flows
Address customer questions, concerns or requests while maintaining customer service expectations

Job Summary

  • Address customer questions, concerns or requests while maintaining customer service expectations.
  • Investigate and troubleshoot payment and system issues, identifying root causes and driving effective solutions.
  • This role is based in Northampton, with a hybrid working model of working a minimum of 2 days per week in the office.

Matching Summary

Address customer questions, concerns or requests while maintaining customer service expectations.

Skills & Requirements

Must-have

  • Customer service expectations
  • Payment gateway products
  • eCommerce transaction flows
  • Strong Customer Authentication (SCA)
  • Email and voice call interactions
  • Technical analysis and troubleshooting
  • Microsoft Office Suite proficiency

Nice-to-have

  • Collaboration with internal teams
  • Continuous improvement mindset
  • Adaptability to flexible shifts
  • Client-focused team environment
  • Familiarity with integration methods
  • Basic SQL and Linux exposure

Key Requirements

  • Experience with eCommerce transaction flows
  • Experience with payment mandates like SCA
  • Experience with email and voice calls
  • Experience with technical analysis and troubleshooting
  • Proficiency in Microsoft Office tools
  • Experience navigating multiple tasks in time-sensitive situations

Work Rights

Not specified

Tailored Resume

Cover Letter