Applications Manager

Auto Club Enterprises

Not specified; not specified; benefits: health cov...
Call center technology development
Genesys cloud experience preferred
Manage team of 10 or more people
The role involves leading a team of approximately 20 DevOps Engineers responsible for call center technology systems and services

Job Summary

  • The role involves leading a team of approximately 20 DevOps Engineers responsible for call center technology systems and services.
  • Daily responsibilities include checking for enterprise-impacting issues, directing service restoration, and managing personnel tasks such as performance reviews and hiring.
  • The company offers remarkable benefits including health coverage, 401(K) with match, pension, tuition assistance, and paid parental leave.

Matching Summary

The role involves leading a team of approximately 20 DevOps Engineers responsible for call center technology systems and services.

Salary

Not specified; Not specified; Benefits: Health coverage, 401(K) match, Pension, Tuition assistance, Paid parental leave

Skills & Requirements

Must-have

  • Call Center Technology development
  • Genesys Cloud experience preferred
  • Manage team of 10 or more people
  • Agile development environment
  • DevOps role management

Nice-to-have

  • CCaaS platform expertise
  • Clear and effective communication
  • Vendor partnership collaboration
  • Strategic roadmap alignment

Key Requirements

  • Four-year college degree in Information Systems or related field
  • At least three years managing a team of 10+ in DevOps
  • Senior role experience in Call Center Technology space

Work Rights

Not specified

Tailored Resume

Cover Letter