R-102945 Senior Principal Application Support Engineering Lead – Operations

Lilly

Hyderabad, India
Onsite
10-14+ years application support experience
Major incident command and war-room execution
Root cause analysis and problem management
This role serves as the senior-most operational authority accountable for the health, stability, and operability of mission-critical production systems

Job Summary

  • This role serves as the senior-most operational authority accountable for the health, stability, and operability of mission-critical production systems.
  • The successful candidate will lead major incident command, drive root cause analysis, and define reliability strategies aligned with SRE principles.
  • Candidates must be prepared to work flexible non-standard hours including weekends and holidays to support continuous global operations.

Matching Summary

This role serves as the senior-most operational authority accountable for the health, stability, and operability of mission-critical production systems.

Skills & Requirements

Must-have

  • 10-14+ years application support experience
  • Major incident command and war-room execution
  • Root cause analysis and problem management
  • Monitoring platforms like Datadog Splunk ELK
  • Python Bash scripting for automation
  • Regulated enterprise environment operations

Nice-to-have

  • Experience operationalizing SLIs SLOs error budgets
  • Familiarity with Kubernetes and CI/CD pipelines
  • Leading globally distributed support teams
  • Influencing enterprise-wide operational standards
  • Strong mentorship of R2 R3 engineers

Key Requirements

  • 10-14+ years experience in Application Support or SRE
  • Deep hands-on troubleshooting across distributed applications
  • Proven ability to operate in regulated environments
  • Exceptional communication and leadership skills under pressure

Work Rights

Not specified

Tailored Resume

Cover Letter