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Synechron is seeking a Tier 3 Support Specialist for Eagle STAR/PACE applications to provide expert-level support and ensure optimal system performance. The ideal candidate will have strong analytical skills and experience in troubleshooting complex software issues, particularly in enterprise data workflows within the financial services sector.
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Job Summary
Provide expert Tier 3 support for Eagle STAR/PACE applications, troubleshooting, and resolving complex incidents and defects.
Assess system logs, data workflows, and application configurations to identify root causes of issues and collaborate with cross-functional teams.
Develop and update technical documentation, resolution procedures, and best practices for ongoing support and mentor Tier 1 and Tier 2 support teams.
Matching Summary
Match Score: 75
**
Synechron is seeking a Tier 3 Support Specialist for Eagle STAR/PACE applications to provide expert-level support and ensure optimal system performance. The ideal candidate will have strong analytical skills and experience in troubleshooting complex software issues, particularly in enterprise data workflows within the financial services sector.
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Skills & Requirements
Must-have
Eagle STAR and PACE applications
SQL 2016 or later
Windows-based support tools
incident management platforms
monitoring tools
enterprise data workflows
Nice-to-have
automation scripts
cloud platform knowledge
data management tools
Agile support processes
risk management experience
Key Requirements
2-5 years supporting enterprise applications
6+ years supporting enterprise applications
Bachelor’s degree in Computer Science, Information Technology, or related field