Debt Servicing & Support Officer(PSO)

CREDIT COUNSELLING SINGAPORE

Singapore, Singapore
Manage debt management programme client lifecycle
Resolve repayment issues and creditor disputes
Handle default cases within stipulated deadlines
The role involves managing the full lifecycle of Debt Management Programme clients from onboarding to resolution

Job Summary

  • The role involves managing the full lifecycle of Debt Management Programme clients from onboarding to resolution.
  • Candidates must effectively handle queries from both clients and creditors while ensuring compliance with strict service levels.
  • The position requires maintaining professional relationships across departments and escalating exceptional situations to supervisors.

Matching Summary

Match Score: 85

The role involves managing the full lifecycle of Debt Management Programme clients from onboarding to resolution.

Skills & Requirements

Must-have

  • Manage Debt Management Programme client lifecycle
  • Resolve repayment issues and creditor disputes
  • Handle default cases within stipulated deadlines
  • Maintain accurate communication documentation in system
  • Adhere to SOP, PDPA, and regulatory policies

Nice-to-have

  • Conversant in multiple languages and dialects
  • Good listening skills and patience with clients
  • Ability to identify areas for work improvement
  • Professional etiquette in telephone interactions

Key Requirements

  • Diploma in Finance, Accountancy, Banking or Business Administration
  • Good understanding of debt collection and repayment processes
  • Clear voice and good telephone customer skills

Work Rights

Not specified

Tailored Resume

Cover Letter