Customer Success Manager - Core (sales & Service) Clouds

Salesforce

Multiple Locations
Base: $123,100 - $186,300 annually (us); base: $14...
Salesforce platform expertise
Customer success plan delivery
Stakeholder management
The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their investment with our platform

Job Summary

  • The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their investment with our platform.
  • Drive adoption of Sales and Service Cloud features with reps, agents, managers, supervisors, and ops teams and track usage metrics.
  • AI Literacy: Proficiency in using AI agents to automate routine tasks such as meeting summaries, QBR data collection, and initial health monitoring.

Matching Summary

The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their investment with our platform.

Salary

Base: $123,100 - $186,300 annually (US); Base: $147,400 - $202,600 annually (CA, NY, Boston, Chicago, Seattle, Washington DC); Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Salesforce platform expertise
  • Customer Success Plan delivery
  • Stakeholder management
  • Drive product adoption
  • AI agent usage
  • Prompt engineering basics

Nice-to-have

  • Trusted advisor relationship building
  • Executive-level relationship cultivation
  • Cross-functional collaboration
  • Continuous learning and development

Key Requirements

  • 3+ years relevant industry expertise
  • 3-4 years supporting Sales Cloud and Service Cloud
  • Sales Cloud Consultant certification
  • Service Cloud Consultant certification

Work Rights

Not specified

Tailored Resume

Cover Letter