Ekspert/ka W Biurze Obsługi Klienta Indywidualnego

Akamai

Warszawa, , Poland
Hybrid
Remote and direct client service
Verification of client identity
Handling high-risk authorization requests
Akamai is seeking an experienced Customer Service Expert for their Warsaw office, focusing on assisting clients with mortgage loans and ensuring compliance with banking procedures. The ideal candidate should possess strong communication skills, customer service experience, and the ability to work effectively in a dynamic environment

Job Summary

  • The role involves conducting remote and direct service for bank clients holding mortgage loans and related parties, ensuring secure and efficient operations.
  • Employees will work in one of the largest financial institutions globally under a hybrid work model with a friendly work atmosphere.
  • The company promotes a culture of responsibility, commercial thinking, initiative, collaboration, and inclusivity.

Matching Summary

Match Score: 85

Akamai is seeking an experienced Customer Service Expert for their Warsaw office, focusing on assisting clients with mortgage loans and ensuring compliance with banking procedures. The ideal candidate should possess strong communication skills, customer service experience, and the ability to work effectively in a dynamic environment.

Skills & Requirements

Must-have

  • remote and direct client service
  • verification of client identity
  • handling high-risk authorization requests
  • processing client orders and inquiries
  • appointment scheduling for clients
  • ensuring operational security
  • high work efficiency and service goal achievement

Nice-to-have

  • self-organization and prioritization skills
  • strong communication skills internally and externally
  • analytical problem-solving abilities
  • accuracy and meticulousness
  • willingness to learn and take on new tasks
  • friendly work atmosphere
  • hybrid work model

Key Requirements

  • minimum 5 years experience in financial institution
  • experience in control units
  • experience in customer service

Work Rights

Not specified

Tailored Resume

Cover Letter