Supervisor Customer Support - Veterinary Software

IDEXX Laboratories Inc

Frisco, TX, United States
Base: up to $75k; bonus/equity: opportunity for an...
Team leadership and development
Customer service excellence
Operational oversight
Lead and empower a high-performing support team across multiple tiers, ensuring operational excellence and alignment with departmental KPIs

Job Summary

  • Lead and empower a high-performing support team across multiple tiers, ensuring operational excellence and alignment with departmental KPIs.
  • Drive team development through structured coaching, performance reviews, and personal development planning.
  • IDEXX offers a competitive salary package up to $75K, opportunity for annual cash bonus, health/dental/vision benefits, and Day-One 5% matching 401k.

Matching Summary

Lead and empower a high-performing support team across multiple tiers, ensuring operational excellence and alignment with departmental KPIs.

Salary

Base: up to $75K; Bonus/Equity: Opportunity for annual cash bonus; Benefits: Health / Dental / Vision Benefits, Day-One 5% matching 401k, additional benefits

Skills & Requirements

Must-have

  • Team leadership and development
  • Customer service excellence
  • Operational oversight
  • Cross-functional collaboration
  • Conflict resolution and escalation handling

Nice-to-have

  • Strategic and operational mindset
  • Building effective teams
  • Customer focus
  • Developing talent
  • Managing complexity

Key Requirements

  • 1+ years leadership experience
  • Proven customer service experience
  • Strong organizational and administrative skills
  • Proficient attention to detail and follow-up
  • Proficient conflict resolution skills
  • SaaS or veterinary software experience

Work Rights

Not specified

Tailored Resume

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