Previous exposure to complaints management process
Ability to work independently in operational environment
369 is seeking a Customer Care Retail Resolutions Case Manager to manage and resolve customer complaints while fostering trust and confidence with customers. The role emphasizes strong customer service skills, experience in complaints management, and a commitment to continuous improvement
Job Summary
The role involves managing and resolving customer complaints to achieve fair and timely outcomes while building trust with the community.
Candidates will be responsible for investigating complaints, negotiating directly with customers and internal stakeholders, and identifying systemic compliance issues.
The position offers a permanent or 15-month secondment opportunity within the Commonwealth Bank Group.
Matching Summary
Match Score: 85
369 is seeking a Customer Care Retail Resolutions Case Manager to manage and resolve customer complaints while fostering trust and confidence with customers. The role emphasizes strong customer service skills, experience in complaints management, and a commitment to continuous improvement.
Skills & Requirements
Must-have
Strong personal and customer service abilities
Previous exposure to complaints management process
Ability to work independently in operational environment
Nice-to-have
Energetic and motivated individual
Passion for delivering exceptional customer service
Continuous improvement and risk mindset
Key Requirements
Experience in complaints management process
Commitment to driving excellence in customer outcomes