Manager, Technical Support Engineering

Salesforce

8+ years in technical support
2+ years leading technical teams
Slack platform knowledge
This strategic leadership position is responsible for driving the global success and operational excellence of Slack product support with seamless 24/7 coverage

Job Summary

  • This strategic leadership position is responsible for driving the global success and operational excellence of Slack product support with seamless 24/7 coverage.
  • The role requires owning high-priority escalation management and refining standard global support processes to ensure swift resolution across all regions.
  • Candidates must demonstrate proven ability to develop and deliver high-quality technical training while fostering a strong, healthy team culture rooted in shared accountability.

Matching Summary

This strategic leadership position is responsible for driving the global success and operational excellence of Slack product support with seamless 24/7 coverage.

Skills & Requirements

Must-have

  • 8+ years in Technical Support
  • 2+ years leading technical teams
  • Slack platform knowledge
  • Enterprise-level support tools
  • Complex escalation management
  • Cross-functional collaboration

Nice-to-have

  • Self-motivated independent leader
  • Strong executive presence
  • Customer-centric mindset
  • Data synthesis skills
  • Continuous improvement culture

Key Requirements

  • Minimum 8+ years in Technical Support
  • At least 2+ years in management role
  • Bachelor's degree in technical domain
  • Experience managing Product Support teams

Work Rights

Not specified

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