Not specified (assumed to be office-based as no remote or hybrid options are indicated).
Order management using sap
Edi order handling
3rd party vendor management
Johnson & Johnson is seeking a Customer Service Specialist for their Innovative Medicine division in Tokyo. The role involves managing order processing, vendor relations, and driving digital improvements within the customer service framework
Job Summary
The Customer Service Specialist is responsible for managing daily order taking, goods shipping, and billing operations including 3rd party vendor management and EDI order handling.
The role aims to accelerate digital transfer to improve efficiency and accuracy in daily job operations while supporting process improvements using digital solutions.
Johnson & Johnson provides an inclusive work environment that respects diversity and dignity, emphasizing alignment with company policy and Our Credo.
Matching Summary
Match Score: 85
Johnson & Johnson is seeking a Customer Service Specialist for their Innovative Medicine division in Tokyo. The role involves managing order processing, vendor relations, and driving digital improvements within the customer service framework.
Skills & Requirements
Must-have
Order Management using SAP
EDI order handling
3rd party vendor management
Digital transfer acceleration
Customer communication skills
Data literacy and KPI understanding
Nice-to-have
Medical environment experience
Process improvement project participation
Multilingual ability Japanese and English
Proactive problem-solving mindset
Leadership in projects
Strong internal and external relationship building
Key Requirements
At least 5 years experience using SAP
Deep knowledge of Order Management
Communication skills with internal and external customers
Experience in medical environment preferred
Participation in process improvement projects preferred