Not specified (assumed to be hybrid based on industry norms)
Client retention
Service-to-sales targets
Customer service standards
AIA Australia is seeking a Corporate Client Service Principal to lead customer service sub-teams, focusing on client retention and service excellence. The role requires extensive experience in customer service operations, strong leadership skills, and proficiency in both English and Chinese
Job Summary
Lead and manage the Customer Service Sub-Teams to meet or exceed the client retention and service-to-sales targets, key performance benchmarks, as well as compliance and customer service standards.
Develop a long-term plan to strive for the service excellence and develop an effective service discipline.
Assist team leaders and members in prioritizing tasks and provide clear direction to team members when they meet problems.
Matching Summary
Match Score: 85
AIA Australia is seeking a Corporate Client Service Principal to lead customer service sub-teams, focusing on client retention and service excellence. The role requires extensive experience in customer service operations, strong leadership skills, and proficiency in both English and Chinese.
Skills & Requirements
Must-have
client retention
service-to-sales targets
customer service standards
MPF/ORSO retirement schemes
team leadership and coaching
Nice-to-have
finding your 'better'
living Healthier, Longer, Better Lives
change agent initiative
Key Requirements
minimum 10 years operations or customer services experience
5 years in managerial positions
University graduate or equivalent
Proficient in both spoken and written Chinese and English