Customer Support Representative

AroFlo Pty Ltd

Miami, , United States
Handle high volume inbound queries
Deliver outstanding customer experiences
Troubleshooting abilities
As a Customer Support Representative, you’ll play a key role in delivering outstanding customer experiences and providing expert support to both Simpro Group customers and internal stakeholders

Job Summary

  • As a Customer Support Representative, you’ll play a key role in delivering outstanding customer experiences and providing expert support to both Simpro Group customers and internal stakeholders.
  • Uphold high customer service standards by ensuring that each interaction is customer-centric, empathetic and aims to exceed customer expectations.
  • Responsible Time Off, comprehensive medical, dental, vision package with 100% employer paid options, and a 401k/Retirement Plan with 6% employer match are among the benefits offered.

Matching Summary

As a Customer Support Representative, you’ll play a key role in delivering outstanding customer experiences and providing expert support to both Simpro Group customers and internal stakeholders.

Skills & Requirements

Must-have

  • Handle high volume inbound queries
  • Deliver outstanding customer experiences
  • Troubleshooting abilities
  • Utilize knowledge base articles
  • Report technical issues internally

Nice-to-have

  • Insight into trades industries
  • Understanding of cloud based technologies
  • Relationship building skills
  • Eagerness and enthusiasm to learn

Key Requirements

  • Work authorization not specified
  • No agencies will be accepted

Work Rights

Not specified

Tailored Resume

Cover Letter