Patient Services Outbound Representative

Philips UK

Malvern, PA, United States
Base: $16.00-$24.00; bonus/equity: annual incentiv...
Fully remote
High school diploma or vocational education
6+ months customer service experience
Strong proficiency in microsoft office applications
This role serves as the initial point of contact, providing invaluable assistance to patients in activating their ECG Solutions heart monitor

Job Summary

  • This role serves as the initial point of contact, providing invaluable assistance to patients in activating their ECG Solutions heart monitor.
  • The position includes a structured 6-week training period followed by a 3-week ramp-up with specific holiday rotation schedules.
  • Employees are eligible for comprehensive benefits including a generous PTO, 401k match up to 7%, HSA contributions, and stock purchase plans.

Matching Summary

This role serves as the initial point of contact, providing invaluable assistance to patients in activating their ECG Solutions heart monitor.

Salary

Base: $16.00-$24.00; Bonus/Equity: Annual incentive bonus, sales commission, or long-term incentives may be offered; Benefits: Generous PTO, 401k (up to 7% match), HSA, stock purchase plan, education reimbursement

Skills & Requirements

Must-have

  • High School Diploma or Vocational Education
  • 6+ months customer service experience
  • Strong proficiency in Microsoft Office applications

Nice-to-have

  • Experience in high-volume call center environment
  • Troubleshooting and technical support experience
  • Ability to navigate multiple technical platforms simultaneously

Key Requirements

  • Must reside in or within commuting distance to Malvern, PA
  • US work authorization required without sponsorship
  • Minimum 6 months of customer service experience

Work Rights

Must have US work authorization

Tailored Resume

Cover Letter