Senior Technical Account Manager

Genesys

**
Fluent in french and english
5 years customer success or contact center experience
Cloud contact center technology knowledge
** Genesys is seeking a Senior Technical Account Manager (Senior TAM) to enhance technical success for customers by leveraging their expertise in customer experience software and relationship management. The ideal candidate should possess strong communication skills, relevant technical knowledge, and a proven track record in customer success or contact center management. **

Job Summary

  • The Senior TAM is responsible for delivering technical success to Genesys customers by acting as a relentless problem solver and trusted advisor.
  • This role requires managing complex situations, building strong relationships with executive-level stakeholders, and driving platform adoption across the organization.
  • Genesys offers employees independence to make a larger impact while providing benefits comparable to larger tech companies.

Matching Summary

Match Score: 75

** Genesys is seeking a Senior Technical Account Manager (Senior TAM) to enhance technical success for customers by leveraging their expertise in customer experience software and relationship management. The ideal candidate should possess strong communication skills, relevant technical knowledge, and a proven track record in customer success or contact center management. **

Skills & Requirements

Must-have

  • Fluent in French and English
  • 5 years Customer Success or Contact Center experience
  • Cloud contact center technology knowledge
  • Strong technical background in CX enterprise software
  • Experience with escalation and risk management

Nice-to-have

  • Python scripting language knowledge
  • AI/Machine Learning theoretical knowledge
  • Proactive innovative thinking
  • Cross-functional leadership abilities
  • Ability to challenge status quo

Key Requirements

  • BA/BS Degree or equivalent
  • Minimum 5 years relevant work experience
  • Fluency in French and English
  • Hands-on experience setting up agents and IVR flows
  • Maintain up-to-date Product Certifications

Work Rights

Not specified

Tailored Resume

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