Retail Customer Service Specialist

DICK'S Sporting Goods

Arlington Heights, IL, US
Base: $15.00 - $22.00 ph; bonus/equity: not specif...
Not specified (assumed in-store, possibly full-time)
Excellent customer experience delivery
Front-end operations and register coverage
Product knowledge and sales support
DICK'S Sporting Goods is seeking a Retail Customer Service Specialist in Arlington Heights, IL, who will focus on creating exceptional shopping experiences for customers through effective service and teamwork. The role involves customer interaction, cashier duties, and maintaining store presentation standards while promoting a collaborative and inclusive work environment

Job Summary

  • The Customer Service Specialist is responsible for providing excellent customer experiences by creating an exceptional shopping environment.
  • This role serves as the primary customer service provider at the front end and acts as a liaison between customers and management.
  • The position requires assisting managers with department scheduling, directing workflow, and monitoring associate performance to ensure high standards.

Matching Summary

Match Score: 85

DICK'S Sporting Goods is seeking a Retail Customer Service Specialist in Arlington Heights, IL, who will focus on creating exceptional shopping experiences for customers through effective service and teamwork. The role involves customer interaction, cashier duties, and maintaining store presentation standards while promoting a collaborative and inclusive work environment.

Salary

Base: $15.00 - $22.00 per hour; Bonus/Equity: Not specified; Benefits: Generous suite of benefits including paid leave

Skills & Requirements

Must-have

  • Excellent customer experience delivery
  • Front-end operations and register coverage
  • Product knowledge and sales support
  • Team scheduling and workflow direction
  • Merchandising and presentation standards

Nice-to-have

  • Inclusive and diverse workforce mindset
  • Collaborative team approach
  • Action-oriented decision making
  • Customer loyalty program promotion
  • Warranty and credit card enrollment skills

Key Requirements

  • Prior retail sales or cashier experience preferred
  • Ability to lift 15 to 35 lbs items occasionally
  • Ability to stand or walk for up to 4 hours

Work Rights

Not specified

Tailored Resume

Cover Letter