Guest Services Specialist

Legends Global

New Orleans, LA, United States
Develop and facilitate team member training
Creative design and drafting bulletins
Maintain and update departmental materials
Develop and facilitate Team Member training programs, including annual, client-based, and new-hire orientations

Job Summary

  • Develop and facilitate Team Member training programs, including annual, client-based, and new-hire orientations.
  • Serve as ADA Facilitator during events and assist in supervising the Incident Management System.
  • Coordinate events as part of the Reward & Recognition program, such as Cinema in the Square and TM Appreciation Party.

Matching Summary

Develop and facilitate Team Member training programs, including annual, client-based, and new-hire orientations.

Skills & Requirements

Must-have

  • Develop and facilitate Team Member training
  • Creative design and drafting bulletins
  • Maintain and update departmental materials
  • Address guest questions and concerns
  • Monitor and respond to contact emails
  • Supervise Incident Management System

Nice-to-have

  • Self-motivated and able to motivate others
  • Easily adapts to change
  • Goal orientated, team player

Key Requirements

  • Bachelor’s degree or 2-3 years experience
  • Hospitality/Customer Service based industry
  • Valid United States Driver’s License
  • Experience with various methods of training
  • Excellent interpersonal and customer service skills
  • Effective communicator, both verbal and written
  • Computer literacy in Microsoft Office Programs
  • Extensive experience with Photoshop and InDesign

Work Rights

Not specified

Tailored Resume

Cover Letter