Technical Customer Service Representative

Fox Factory Holding Corp.

Not specified; not specified; competitive wages + ...
Not specified (assumed office-based due to cubicle setting).
Strong technical understanding of vehicles
Ability to read product prints
Effective written and verbal communication
Fox Factory Holding Corp. is seeking a Technical Customer Service Representative who will analyze and resolve technical issues related to their performance-defining products. The role requires strong technical understanding, excellent communication skills, and the ability to thrive in a fast-paced team environment

Job Summary

  • The role involves analyzing, troubleshooting, and resolving technical issues related to installation, warranty, and product fit for a global automotive brand.
  • Employees will work in a fast-paced environment taking incoming service calls while collaborating with R&D on engineering and common customer service issues.
  • The company offers competitive wages, great benefits including medical and dental coverage, and a fun team-oriented culture.

Matching Summary

Match Score: 85

Fox Factory Holding Corp. is seeking a Technical Customer Service Representative who will analyze and resolve technical issues related to their performance-defining products. The role requires strong technical understanding, excellent communication skills, and the ability to thrive in a fast-paced team environment.

Salary

Not specified; Not specified; Competitive wages and employee discounts mentioned

Skills & Requirements

Must-have

  • Strong technical understanding of vehicles
  • Ability to read product prints
  • Effective written and verbal communication
  • Meticulous attention to detail
  • Fast-paced environment adaptability

Nice-to-have

  • Understanding of suspension systems
  • Experience in vehicle mechanics
  • Team collaboration skills
  • Forum monitoring experience

Key Requirements

  • High School Diploma or GED required
  • Technical background in vehicle mechanics
  • Understanding of suspension is a plus

Work Rights

Not specified

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