Base: $50,000 - $54,000; bonus/equity: not specifi...
Hybrid (in-person with one remote workday per week)
3 years it-related work experience
Hardware and software troubleshooting
Tier 1 helpdesk ticket resolution
The University of Illinois at Urbana-Champaign is seeking an IT Support Associate for the National Center for Supercomputing Applications (NCSA). This position involves providing technical support in a helpdesk and operations center, requiring experience in IT support, excellent communication skills, and the ability to work with diverse user populations
Job Summary
The position supports the National Center for Supercomputing Applications by providing primary technical assistance to a diverse global community of researchers and staff.
Incumbents will operate a 24/7 combined computer operations center and helpdesk facility, managing incoming tickets and monitoring critical compute systems.
The role offers a competitive benefits package including health, dental, vision, life insurance, retirement plans, and tuition waivers for employees and dependents.
Matching Summary
Match Score: 85
The University of Illinois at Urbana-Champaign is seeking an IT Support Associate for the National Center for Supercomputing Applications (NCSA). This position involves providing technical support in a helpdesk and operations center, requiring experience in IT support, excellent communication skills, and the ability to work with diverse user populations.
Salary
Base: $50,000 - $54,000; Bonus/Equity: Not specified; Benefits: Health, Dental, Vision, Life Insurance, Retirement Plan, Paid time Off, Tuition waivers