Onboarding Specialist I

MRI Software

Multiple Locations
Client support standard operating procedures
Mri software products knowledge
Facilitate support-specific training sessions
The Onboarding Coach partners closely with Education Services and Client Support leadership to execute the Global Onboarding Strategy, facilitating training, monitoring progress, and ensuring onboarding milestones are achieved

Job Summary

  • The Onboarding Coach partners closely with Education Services and Client Support leadership to execute the Global Onboarding Strategy, facilitating training, monitoring progress, and ensuring onboarding milestones are achieved.
  • Key responsibilities include providing direct onboarding support, partnering with teams to strengthen product knowledge, and facilitating support-specific training sessions for incoming personnel.
  • The company offers a competitive benefits package including medical coverage, 401k, parental leave, generous PTO, and tuition reimbursement, fostering a people-first approach to PropTech.

Matching Summary

The Onboarding Coach partners closely with Education Services and Client Support leadership to execute the Global Onboarding Strategy, facilitating training, monitoring progress, and ensuring onboarding milestones are achieved.

Skills & Requirements

Must-have

  • Client Support Standard Operating Procedures
  • MRI Software products knowledge
  • Facilitate support-specific training sessions
  • Monitor new agent progress
  • Deliver developmental training

Nice-to-have

  • Highly organized and collaborative
  • Passionate about developing others
  • Strong understanding of client support operations
  • Employee-led groups participation

Key Requirements

  • Bachelor’s degree or equivalent experience
  • Minimum of 2+ years MRI Software experience
  • Prior training/coaching experience preferred
  • Experience within MRI Client Support

Work Rights

Not specified

Tailored Resume

Cover Letter