Specialist, Bank Identified Fraud Intake - $20/hr (wayne, Ne Only)

First National Bank of Omaha

Wayne, NE, United States
Base: $20ph; bonus/equity: not specified; benefits...
On-site
Handle inbound fraud calls
Protect customers against fraud
Create fraud case files
First National Bank of Omaha is seeking a Fraud Specialist to assist customers with fraud-related inquiries, providing excellent customer service while working in a fast-paced environment. The role requires attention to detail, adaptability, and effective communication skills, with initial training conducted onsite

Job Summary

  • As a Fraud Specialist, you can help FNBO customers protect themselves against fraud as well as providing excellent customer service.
  • You will be expected to create fraud case files to continuously meet or exceed department standards of quality and productivity.
  • The ideal candidate is focused on attention to detail and accuracy, with the ability to multi-task while using dual monitors and multiple systems.

Matching Summary

Match Score: 75

First National Bank of Omaha is seeking a Fraud Specialist to assist customers with fraud-related inquiries, providing excellent customer service while working in a fast-paced environment. The role requires attention to detail, adaptability, and effective communication skills, with initial training conducted onsite.

Salary

Base: $20/hr; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision Insurance, 401k, Time Off Programs, HSA/Dependent Care, Employee Banking, Growth Opportunities, Tuition Assistance, Short-Term/Long-Term Disability Insurance

Skills & Requirements

Must-have

  • Handle inbound fraud calls
  • Protect customers against fraud
  • Create fraud case files
  • Follow Association and Federal regulations
  • Work independently with customers
  • Adhere to schedule provided

Nice-to-have

  • Adaptability
  • Initiative
  • Customer focus
  • Professional behavior
  • Positive working relationships
  • Team communication

Key Requirements

  • High School diploma and/or equivalent experience
  • Previous customer service experience
  • Working knowledge of Microsoft Office suite
  • Unrestricted work authorization

Work Rights

Must have unrestricted work authorization

Tailored Resume

Cover Letter