Base: $19,650 - $44,200 usd; bonus/equity: not spe...
Remote
Payroll customer service experience
Robust understanding of regulatory requirements
Excellent problem-solving capabilities
Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls
Job Summary
Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
Provide advanced-level support, addressing complex issues and ensuring customer satisfaction is prioritized throughout their journey.
Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely and accurate resolutions within strict service level agreements (SLAs).
Matching Summary
Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
Salary
Base: $19,650 - $44,200 USD; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Payroll customer service experience
Robust understanding of regulatory requirements
Excellent problem-solving capabilities
Superior written and verbal communication skills
Experience with Zendesk, Slack, and Notion
Collaborative team member
Fixed schedule Saturday to Wednesday
Nice-to-have
Ambitious problems
Future focused work culture
Continuous learning and career development
Key Requirements
Experience in a payroll customer service role
Advanced knowledge in specific jurisdictions
Experience in customer support platforms like Zendesk
Experience with collaboration tools such as Slack and Notion
Ability to effectively engage with diverse stakeholders