Technical Delivery Support Analyst - Peakon

Workday

Fully remote
Saas enterprise software support
Object oriented programming knowledge
Log file analysis
Handle a queue of support cases, prioritizing issues based on severity and customer impact

Job Summary

  • Handle a queue of support cases, prioritizing issues based on severity and customer impact.
  • Collaborate with Product Managers, QA and Development to determine solutions or workarounds.
  • Participate in rostered shifts as part of our 24/7 Global Support shifts (Support Around the World).

Matching Summary

Handle a queue of support cases, prioritizing issues based on severity and customer impact.

Skills & Requirements

Must-have

  • SaaS Enterprise software support
  • Object Oriented Programming knowledge
  • Log file analysis
  • SQL syntax for reading queries
  • API client experience

Nice-to-have

  • Creative approach to problem-solving
  • Eagerness to learn and support colleagues
  • Resilience under tight timeframes
  • Web service integration experience
  • Health monitoring tools experience

Key Requirements

  • 3+ years SaaS Enterprise software experience
  • Basic Object Oriented Programming knowledge
  • Basic SQL syntax knowledge
  • Basic API client experience
  • HCM, Talent Acquisition or Talent solutions experience

Work Rights

Not specified

Tailored Resume

Cover Letter