Senior Manager, Customer Success – Specialized Products

Workday

Atlanta, Georgia, United States
Base: $153,100 - $229,700 usd (atlanta); base: $14...
Fully remote
8+ years customer success experience
5+ years people leadership experience
Enterprise customer executive engagement
This role leads a team of Customer Success Managers focused on driving adoption and value realization for innovative AI-enabled products

Job Summary

  • This role leads a team of Customer Success Managers focused on driving adoption and value realization for innovative AI-enabled products.
  • The position requires operationalizing success by designing playbooks and engaging executives to ensure high-impact outcomes for customers.
  • Workday offers a flexible work approach requiring at least 50% time in-office or field, along with competitive compensation including bonuses and stock grants.

Matching Summary

This role leads a team of Customer Success Managers focused on driving adoption and value realization for innovative AI-enabled products.

Salary

Base: $153,100 - $229,700 USD (Atlanta); Base: $145,500 - $258,400 USD (Other US locations); Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants

Skills & Requirements

Must-have

  • 8+ years Customer Success experience
  • 5+ years people leadership experience
  • Enterprise customer executive engagement
  • AI-enabled product domain knowledge
  • Strategic playbook development

Nice-to-have

  • Consulting background in value engagement
  • Experience with ambiguous environments
  • Strong executive presence and communication
  • Data-driven decision making skills
  • Cross-functional partnership capabilities

Key Requirements

  • 8+ years in Customer Success or Strategy
  • 5+ years of people leadership experience
  • Experience with enterprise-level decision makers
  • Proven track record in retention and expansion
  • Ability to travel up to 35%

Work Rights

Not specified

Tailored Resume

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