Customer Experience Coordinator - Burlington, Vt

VEG

Burlington, United States
On-site
Greet customers with warmth and urgency
Oversee customer communications
Deliver personalized, memorable experiences
VEG is seeking a Customer Experience Coordinator in Burlington, VT, to enhance customer interactions and provide exceptional service in a fast-paced veterinary emergency environment. The ideal candidate will possess strong communication skills, a customer-centric approach, and the ability to thrive under pressure

Job Summary

  • As a Customer Experience Coordinator, your job is to define the customer’s experience through service, focus, and participation.
  • You will greet every customer with warmth and urgency, oversee all customer communications, and deliver personalized, memorable experiences.
  • VEG is a 2025 and 2026 certified Great Place to Work® and invests in employees with competitive compensation, comprehensive benefits, and learning opportunities.

Matching Summary

Match Score: 85

VEG is seeking a Customer Experience Coordinator in Burlington, VT, to enhance customer interactions and provide exceptional service in a fast-paced veterinary emergency environment. The ideal candidate will possess strong communication skills, a customer-centric approach, and the ability to thrive under pressure.

Skills & Requirements

Must-have

  • Greet customers with warmth and urgency
  • Oversee customer communications
  • Deliver personalized, memorable experiences
  • Resolve concerns quickly and empathetically
  • Process payments accurately and securely
  • Follow up with customers after visits

Nice-to-have

  • Passionate about perfecting customer experience
  • Find ways to say yes
  • High emotional intelligence
  • Adaptable in high stakes environments
  • Empathetic and people-centric approach
  • Sense of humility and ownership

Key Requirements

  • 2+ years of customer service experience
  • Advanced computer and practice management software knowledge
  • Highly organized with strong attention to detail
  • Strong communicator and multitasker
  • Willing to work in noisy environment with odors
  • Availability for nights, weekends, and holidays

Work Rights

Not specified

Tailored Resume

Cover Letter