Trilingual Customer Experience Associate

Johnson & Johnson

Bogotá, Colombia
**
Trilingual customer service
Portuguese, english & spanish
Resolve global client inquiries
** Johnson & Johnson is seeking a Trilingual Customer Experience Associate fluent in Spanish, Portuguese, and English to handle global client inquiries and support services. The role, based in Bogotá, Colombia, emphasizes customer service excellence and requires strong communication skills and the ability to document inquiries effectively. **

Job Summary

  • At Johnson & Johnson, we believe health is everything and are committed to building a world where complex diseases are prevented, treated, and cured.
  • The Global Services Advocate will resolve global client inquiries and concerns through multiple channels, meeting service levels and performance goals.
  • Johnson & Johnson fosters a culture of inclusion and belonging where all perspectives, abilities and experiences are valued.

Matching Summary

Match Score: 75

** Johnson & Johnson is seeking a Trilingual Customer Experience Associate fluent in Spanish, Portuguese, and English to handle global client inquiries and support services. The role, based in Bogotá, Colombia, emphasizes customer service excellence and requires strong communication skills and the ability to document inquiries effectively. **

Skills & Requirements

Must-have

  • Trilingual Customer Service
  • Portuguese, English & Spanish
  • Resolve global client inquiries
  • Multiple communication channels
  • Document all cases
  • Global Contact standard operating procedures

Nice-to-have

  • Customer orientation and excellent skills
  • Strong written and verbal communication
  • Excellent telephone manner
  • Drive rapid resolution and empower customers
  • Understanding of HR Functional domains

Key Requirements

  • Bachelor’s degree
  • Customer service experience
  • Spanish (advanced required)
  • English (intermediate required)
  • Portuguese (advanced required)
  • Availability to work on-site 3 days per week

Work Rights

Not specified

Tailored Resume

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