Customer Experience Leader

GE AEROSPACE

McAllen, Texas, United States
Not specified; not specified; competitive compensa...
Bachelor's degree from accredited college
5+ years in customer order fulfillment
3+ years people management leadership
The Customer Experience Leader will drive customer fulfillment strategy while leading a team of customer service and logistics associates at the GE McAllen facility

Job Summary

  • The Customer Experience Leader will drive customer fulfillment strategy while leading a team of customer service and logistics associates at the GE McAllen facility.
  • Key responsibilities include owning the end-to-end fulfillment process from order intake to remittance and serving as the primary contact for customer inquiries and escalations.
  • The role requires engaging in sales activities, supporting forecasting and billing initiatives, and fostering continuous improvement across the global component repair network.

Matching Summary

The Customer Experience Leader will drive customer fulfillment strategy while leading a team of customer service and logistics associates at the GE McAllen facility.

Salary

Not specified; Not specified; Competitive compensation offered

Skills & Requirements

Must-have

  • Bachelor's degree from accredited college
  • 5+ years in customer order fulfillment
  • 3+ years people management leadership
  • Experience with commercial contract management
  • Supply chain operations expertise

Nice-to-have

  • Understanding of component repair value stream
  • Strong interpersonal and leadership skills
  • Proficiency in order management systems
  • Good commercial judgment in issue resolution
  • Ability to adapt to new technologies

Key Requirements

  • Bachelor's degree required
  • 5+ years experience in order fulfillment or supply chain
  • 3+ years in people management role
  • Must be a U.S. Person (Citizen, LPR, Asylee, Refugee)

Work Rights

Must have US citizenship, lawful permanent resident status, asylee, or refugee status

Tailored Resume

Cover Letter