MyIntegra is seeking a Customer Service Specialist for their call center in Rockingham, WA. The role involves supporting customers with NDIS inquiries via various communication channels while ensuring a professional and empathetic service
Job Summary
You will respond to customer enquiries across multiple channels including phone, email, live chat, and SMS.
The role involves helping customers navigate the NDIS by clearly explaining Plan Management benefits.
MyIntegra offers a flexible hybrid work model split between home and office with ongoing training opportunities.
Matching Summary
Match Score: 85
MyIntegra is seeking a Customer Service Specialist for their call center in Rockingham, WA. The role involves supporting customers with NDIS inquiries via various communication channels while ensuring a professional and empathetic service.
Skills & Requirements
Must-have
Call centre customer service experience
Active listening and call flow control
Strong problem-solving skills
Excellent verbal and written communication
High attention to detail in documentation
Time management in fast-paced environment
Familiarity with Salesforce or CRM systems
Nice-to-have
Understanding of NDIS requirements
Ability to build empathy and rapport
Willingness to take initiative
Adaptability to change
Collaborative team player
Key Requirements
Experience as a customer service agent in a call centre