Soft Services Facilities Manager

JLL

Raleigh, NC, United States
Base: $65,000 - $85,000; bonus/equity: 10% annual ...
Fully remote
Prime customer experience
Managing vendor services
Lobby ambassador operations
The Soft Services Manager will have a primary focus on prime customer experience and managing vendor services

Job Summary

  • The Soft Services Manager will have a primary focus on prime customer experience and managing vendor services.
  • Manage KPI's & metrics management and performance of assigned contracts and scope.
  • JLL offers a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

Matching Summary

The Soft Services Manager will have a primary focus on prime customer experience and managing vendor services.

Salary

Base: $65000 - $85000; Bonus/Equity: 10% annual target bonus; Benefits: Not specified

Skills & Requirements

Must-have

  • prime customer experience
  • managing vendor services
  • lobby ambassador operations
  • EV charging programs
  • commuter services
  • mail and shipping operations

Nice-to-have

  • hospitality mind set
  • continuous improvement
  • innovation of services offered
  • sustainability metrics tracking

Key Requirements

  • 4+ years soft services management
  • vendor management expertise
  • customer-facing service teams
  • financial acumen
  • Proficiency with facility management systems
  • Microsoft Office Suite

Work Rights

Authorized to work in the United States without sponsorship

Tailored Resume

Cover Letter