Directeur, Conseils À La Clientèle - Châteauguay

CIBC Capital Markets

Châteauguay, QC, CA
Competitive salary; incentive pyy included; benefi...
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Direct client relationship management
Team coaching and performance development
Work evenings and weekends as needed
** CIBC Capital Markets is seeking a Director of Client Advisory in Châteauguay, QC, to lead and coach a customer service and financial services team in delivering exceptional client experiences. The ideal candidate will have a strong customer focus, leadership experience, and relevant financial certifications. **

Job Summary

  • The role involves leading a team of client service professionals to deliver exceptional financial experiences and strengthen client relationships.
  • Candidates must be willing to work during bank branch hours, including evenings and weekends, and travel between nearby branches.
  • CIBC offers a competitive salary, incentive pay, banking benefits, a defined benefit pension plan, and a dedicated paid day for professional growth.

Matching Summary

Match Score: 75

** CIBC Capital Markets is seeking a Director of Client Advisory in Châteauguay, QC, to lead and coach a customer service and financial services team in delivering exceptional client experiences. The ideal candidate will have a strong customer focus, leadership experience, and relevant financial certifications. **

Salary

Competitive salary; Incentive pay included; Benefits and pension plan provided

Skills & Requirements

Must-have

  • Direct client relationship management
  • Team coaching and performance development
  • Work evenings and weekends as needed
  • Resolve complex customer complaints
  • Drive operational performance metrics

Nice-to-have

  • Foster collaborative team culture
  • Community recruitment and engagement
  • Proactive initiative taking
  • Authentic leadership style
  • Passion for employee growth

Key Requirements

  • Valid securities license (Mutual Funds or Investment Fund Course)
  • Experience in financial advising and compliance
  • Legal eligibility to work in Canada

Work Rights

Must be legally eligible to work in Canada

Tailored Resume

Cover Letter