Sr. Incident Manager

DoubleVerify

New York City, New York, USA
Base: $131,000 - $260,000; bonus/equity: eligible ...
On-site
Lead sev1-sev3 incidents
Drive real-time decision-making
Run incident communications
The Senior Incident Manager leads DoubleVerify’s Major Incident Management (MIM) program, owning the end-to-end lifecycle of critical incidents

Job Summary

  • The Senior Incident Manager leads DoubleVerify’s Major Incident Management (MIM) program, owning the end-to-end lifecycle of critical incidents.
  • This is a high-impact individual contributor role responsible for driving structured, cross-functional incident response across Engineering, Product, Commercial, and Executive teams.
  • The role combines technical understanding with strong business judgment to minimize customer impact, protect revenue, and ensure clear decision-making during high-pressure situations.

Matching Summary

The Senior Incident Manager leads DoubleVerify’s Major Incident Management (MIM) program, owning the end-to-end lifecycle of critical incidents.

Salary

Base: $131,000 - $260,000; Bonus/Equity: eligible for bonus, equity; Benefits: eligible for benefits

Skills & Requirements

Must-have

  • Lead Sev1-Sev3 incidents
  • Drive real-time decision-making
  • Run incident communications
  • Translate technical issues into business impact
  • Own and improve Major Incident Management process
  • Lead post-incident reviews
  • Track key metrics and drive improvements

Nice-to-have

  • Experience in AdTech
  • Familiarity with SLOs/SLIs
  • Experience with automation tooling
  • ITIL or similar certification

Key Requirements

  • 7+ years in SRE, DevOps, Technical Operations, or Incident Management
  • Experience leading Sev1/Sev2 incidents
  • Proven ability to coordinate cross-functional teams
  • Solid understanding of distributed systems and cloud environments
  • Experience with monitoring and incident tools
  • Strong communicator with executive stakeholders

Work Rights

Not specified

Tailored Resume

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