This role serves as the primary point of contact for resolving operational tickets and maintaining revenue systems within the post-sales organization
Job Summary
This role serves as the primary point of contact for resolving operational tickets and maintaining revenue systems within the post-sales organization.
The successful candidate will partner with cross-functional teams to identify process gaps, document workflows, and implement system improvements using Salesforce and Gainsight.
ServiceTitan offers comprehensive benefits including company-paid medical, dental, vision, flexible time off, and extensive learning and development opportunities.
Matching Summary
This role serves as the primary point of contact for resolving operational tickets and maintaining revenue systems within the post-sales organization.
Skills & Requirements
Must-have
Salesforce experience required
Gainsight platform knowledge
Process mapping and analysis skills
User Acceptance Testing execution
Cross-functional collaboration ability
Nice-to-have
Smartsheet or Salesloft experience
Jira and Confluence familiarity
Salesforce Administrator certification
System migration support experience
Strong written English communication
Key Requirements
Hands-on Salesforce experience
Experience in SaaS business operations
Strong critical thinking and self-starter mentality