D01 Cecil, Marina, People’s Park, Raffles Place, 30 CECIL STREET PRUDENTIAL TOWER 049712
Sgd 2,200 - 2,600 / monthly pm
On-site
Itil process
Hardware
Ticketing
ITCAN PTE. LIMITED is seeking a Service Desk Engineer to manage the end-to-end ticket lifecycle, incident management, and user IT account support. The ideal candidate will have knowledge of ITSM processes and strong customer service skills
Job Summary
End-to-End Ticket Lifecycle and monitoring relevant metrics
Incident Management Workflow, including appropriate escalation
First Call Resolution and Remote assistance
Matching Summary
Match Score: 85
ITCAN PTE. LIMITED is seeking a Service Desk Engineer to manage the end-to-end ticket lifecycle, incident management, and user IT account support. The ideal candidate will have knowledge of ITSM processes and strong customer service skills.